Find answers to the most frequently asked questions about cold chain, life sciences operations and logistics, and all things Tobin Scientific.

Cold Chain

Do you carry insurance?

Yes. We maintain a comprehensive insurance policy that covers all aspects of our cold chain operations, providing our clients with peace of mind.

How fast can you help in case of emergency?

Our 24/7 emergency response team and customized trailer units provide a mobile repository option for any contingency, ranging from:

- Power outages

- Inclement weather

- Scheduled events

- Routine maintenance of cold rooms

- Construction build-outs

- Need for additional capacity

Our mobile repository can be stored onsite at the customer’s location, or transported and unloaded into the Tobin Scientific repository.

Do you accept client freezers in your biorepositories?

Yes, we do. We are equipped to accommodate client-provided freezers in our state-of-the-art biorepositories. We also have an extensive collection of best-in-class Tobin owned equipment that is ready anytime for your needs.

Do your generator trailers have all the necessary permits and licenses?

Absolutely. All our generator trailers are fully compliant with all necessary regulations and hold the required permits and licenses for operations.

How do you maintain the integrity of ultra-low temperature materials during transportation?

We employ cutting-edge technology and industry-best practices to maintain the integrity of ultra-low temperature materials during transport. Our fleet of specialized vehicles and trained personnel ensure materials are handled correctly and kept at the necessary temperatures.

Can I request temperature monitoring?

Yes, we can send temperature monitoring reports on a routine basis while your items are in Tobin’s care.


What is the process for getting a quote?

To get started, contact us directly to discuss your needs and we will provide a tailored solution for you. To give you a sense of what kind of information we need, take a look at [this form] (https://www.formstack.com/forms/?1235981-VWdvy0oxwb) and complete it to the best of your knowledge. Once that is complete, our team will work with you to scope your project and assist you immediately.

How do we contact you if we need shipments, storage, etc.?

We have a dedicated warehouse, sales and Quality staff ready to answer your questions and requests.

Are you able to schedule customer audits?

Absolutely. We welcome customer audits and can work with you to schedule them at your convenience.

Can you manage inventory and supply chain logistics?

Yes, we provide comprehensive inventory management and supply chain logistics services to ensure your products are properly managed and delivered on time.

Are your warehouses conditioned?

Yes. Our warehouses are fully conditioned to maintain optimal temperature and humidity levels for the safe storage of your equipment, critical spares, and consumables.

Do you have GMP warehouses?

Indeed, we operate Good Manufacturing Practice (GMP) compliant warehouses, ensuring the highest standards of quality and safety for all stored products.

What about chemicals?

We can safely store a wide range of chemicals following regulatory guidelines. Our warehouses are equipped with necessary safety measures to ensure secure storage.


How does a move or lab relocation work?

Our goal is to eliminate the possibility of any unexpected surprises by following a time-tested process developed over our five decades of experience in the moving industry. Our five-step process of working with a client prior to their relocation includes:

1. Site Visit: One of our sales representatives will visit to discuss your goals and assess your needs.

2. Estimate: Based on the site visit, we provide a written estimate of costs and deliverables.

3. Review Meeting: Your sales representative will meet with you to review the written estimate and answer any questions.-

4. Pre-move meetings: Your sales representative will conduct a series of meetings with you based on the scope of your project, to discuss the best planning strategy.

5. Post-move follow up: Upon completion of your move, your sales representative will follow up to ensure your satisfaction and thank you for your business.

Do you own your own trucks?

Yes, we own and operate a fleet of trucks and trailers equipped with the latest technology to ensure safe, efficient transportation of your products, at any temperature. Please contact us to learn more about our patents, licenses, and longstanding experience.

Do you work internationally?

Yes, our worldwide network affords us the resources needed to accommodate your relocation to any corner of the world. We are a Registered International Mover (RIM), certified through Bekins International and RIM-trained.

We provide the following:

  • Worldwide origin and destination services
  • Ocean transport in 20’ and 40’ steamship containers
  • Air shipping in climate controlled chambers and lift vans
  • Registered International Mover (RIM)
  • Clearly defined preparation and handling procedures
  • Document control
  • Maximum safety and security of your shipment
  • Recommendations for storage
  • Accountability from start to finish
Are you able to service all of North America?

Yes, our transport and logistics services cover the entirety of North America.

How do you handle lab moving?

We have a dedicated team with expertise in lab moving. Our services include packing, transport, and setup of lab equipment to ensure a seamless transition.

Principal Investigator

Can you also include my personal items?

Yes, we can arrange for the transport of personal items as part of our relocation services.

Do you offer different levels of crating?

Yes, we offer a range of crating options to suit different needs and budget requirements. This includes custom crating solutions for specialized equipment.

Can you move my entire team?

Yes, we provide comprehensive relocation services which include moving entire teams and their professional equipment.

Emergency Response

How fast can you respond in an emergency?

Our emergency response team is available 24/7 and is ready to respond quickly and efficiently to any emergency situation.

Do I need a contract in place in order to get assistance?

While having a contract in place can facilitate faster response times, we are also able to assist non-contracted clients in emergency situations.


How serious does Tobin take quality?

At Tobin, quality is our top priority. We are committed to providing top-notch services that meet or exceed industry standards and customer expectations.

What SOP’s and processes do you employ?

We operate according to strict Standard Operating Procedures (SOPs) and rigorous quality control processes to ensure the highest level of service.

Do you have ISO certification?

Yes, we maintain ISO9001 certification as part of our commitment to quality and continuous improvement.

Are you experienced in customer and regulatory audits?

es, we have extensive experience in both customer and regulatory audits. We work diligently to maintain compliance with all relevant regulations.

How do we contact you if we need shipments, storage, etc.?

We have a dedicated warehouse, sales and Quality staff ready to answer your questions and requests.

Is your facility 21CFR Part 11 compliant?

With our dedicated Quality and warehouse staff, we are working towards the highest level of compliance that best services our customers and our patients.

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